Shipping + Handling
SERVICE WITHIN CANADA
Orders are subject to a shipping flat fee of $10. This includes a tracking number.
SERVICE WITHIN USA
Orders are subject to a shipping flat fee of $15. This includes a tracking number.
SERVICE INTERNATIONALLY (Overseas)
Orders are subject to a shipping flat fee of $18. This does not include a tracking number.
Shipping with tracking is available at a flat rate of $75
Risk Of Loss:
Risk of loss and title for all items shipped from Le Lou Ula are considered passed to you upon our delivery to the carrier, Canada Post.
For your safety we encourage you to have your parcel insured and cannot accept responsibility for parcels lost or damaged in transit.
Refund & Exchange Policy:
Returns are deemed & handled on a case by case basis. (Example: wrong product shipped)
LE LOU ULA does not offer cash/credit/debit refunds- returns are eligible for exchange only and are deemed on a case by case scenario.
We do not accept returns if it is the wrong size for you (but the size you requested), or if you change your mind. Please contact us directly if you need any assistance, or additional info prior to ordering. We will happily resize for a fee.
Custom orders are not eligible for exchange or refund.
Please note that shipping is not refunded / reimbursed.